SHOPPING & DELIVERY INFORMATION
Yes, we’re ready when you are.
If you’re working to a tight schedule, we offer a selection of products with express turnaround times. Whether it’s for an event, a pitch, or a last-minute campaign, we’ll help you find a suitable item with the speed you need. Get in touch, and we’ll check the best delivery option for your deadline.
That depends on the product and personalisation.
As a general rule:
Plain (non-printed) items: dispatched within 1 to 2 working days.
Printed products: usually 10 to 15 working days after artwork approval.
We’ll confirm your expected delivery date when you place an order.
Yes, you can.
If you prefer to receive products without printing, whether for stock, internal use, or later personalisation, we’re happy to provide plain items where available. Just let us know when you place your enquiry.
25 units for most items.
Each product has its own minimum order quantity, but generally we start from 25 units. This helps us deliver consistent quality at great value. You can check the MOQ on each product page or ask our team for advice.
Yes, and we’re proud of our sustainable range.
We offer a growing selection of environmentally friendly promotional products, including items made from recycled, biodegradable, or reusable materials.
Yes, we do.
We offer a selection of items manufactured locally in the UK, ideal if you’re looking to support domestic production or reduce shipping impact.
Yes, we offer full fulfilment solutions.
From warehousing, to packing, and distribution, we can manage the entire process for you.
We’re currently focused on UK deliveries, but international shipping is on our roadmap.
We’re in the process of expanding our fulfilment capabilities and expect to offer delivery to other countries in the coming months. If you’re based outside the UK and interested in working with us, feel free to get in touch, we’ll be happy to keep you updated.
DESIGN & CUSTOMISATION SUPPORT
Always.
We’ll send you a digital proof of your design for approval before anything goes to print.
Sometimes, depending on the item.
Some items support multiple branding positions. Ask us about the best options for your design.
Of course.
We’ll make sure your artwork is print-ready. We can help with resizing, placement, or adjusting your logo to fit the product.
Yes, we store your order history.
If you need to reorder, we’ll have all your artwork and specs saved to make it quick and easy.
Absolutely.
Let us know your goal, budget, or audience, and we’ll recommend the best products to match.
DESIGN, PAYMENT & ORDER SUPPORT
Definitely, we’re here to help.
Our Account Managers are ready to assist you by phone, WhatsApp, or email, whichever suits you best.
Yes, we provide full documentation.
Every order comes with a digital invoice, and we can provide a VAT-style receipt if needed for accounting purposes. Let us know if you need a copy sent to a different email.
We accept all major payment options.
You can pay by credit or debit card, bank transfer, or secure payment links. If you require a purchase order or company invoicing, please speak to our team.
We’ll do our best, depending on the stage of production.
If your order hasn’t gone to print yet, we may be able to make changes. Contact your Account Manager as soon as possible to review options.
Only before printing begins.
Once your proof is approved and production starts, cancellation may not be possible. If you need to cancel, reach out immediately and we’ll advise what can be done.
Because products are custom-made, returns are limited.
We take great care to ensure accuracy and quality. Since each item is personalised, refunds or returns are only available in cases of manufacturing defects or print errors. Please check proofs carefully before approval.
We’ll do our best to beat it.
Send us the competitor’s quote and we’ll aim to offer you an even better deal.
